2011 Survey Results

• As far as quality, pricing, and service, AAA Painting is always top notch!- Martin S.
• awesome to work with, love the walk thrus after completion with the crews- Lori K
• I don't have to babysit the Company.- Toni S.
• My association was really happy at the quality of service.  They will keep you company in mind again.  Your presentation was excellent.- Nancy M.
• AAA has earned a "Gold Star" for all the projects they've done for my properties.- Connie S.
• The customer service and personal attention is the best.  The follow up is always timely.- Debbie P.
• Great Communication with the board, manager and homeowners ! thank you for a job well done.- Karen F.
• We have used AAA Painting Contractors for many years and have never regretted engaging them.  Quality, professional work that keeps us proud of the appearance of our townhouse association.- Dick M.
• AAA Painting has been the most proactive, professional companies that I have worked with who takes pride in their work.- Cindy M.

Previous Year's Comments:

•  Follow up is fantastic! --Laura M., Property Manager

• If given an opportunity, AAA will provide quality service that you can depend on.--Myron W., Facility Manager

• I've been a managing agent for almost 8 years and have used AAA on major wood & painting and will continue to see what I can do to make my other associations use AAA.--Sue S., Property Manager
• AAA always delivers on what was promised.--Joe D., Plant Manager
• I have used AAA with two different employers and have found them to be professional and concerned about doing the job right.  Their work force is friendly and complete with all they have done for me over the years.--Greg Z., Maintenance Manager
• I can always count on AAA for professional service and a quality job.  Homeowners go by pricing and workmanship and usually choose AAA.--Jill M., Property Manager
• AAA's team provided a fresh, clean look to our 75,000 sq. ft. renovation.  The project went smoothly, on time and within our budget.  All our concerns were handled in a professional manner.--Gerard Z., Building Manager
• AAA is the best there is.  Thanks to you for all your hard work to make my job easier.--Toni S., Property Manager
• AAA is a good company to do business with.--Steve B., Maintenance Manager
• When there is a repair to be done, AAA is the first call I make to see if it's work they do.  They always say yes and are very prompt at setting up an appointment to find out what needs to be done.  They always offer suggestions and solutions.  I would recommend AAA for any job.--Cheryl M., CPA Manager
• We work in a facility that has special concerns and needs with the clients they serve. I explained these to AAA and you went above and beyond to meet those needs and maintain a great relationship for us and our customer. Thanks!
•   AAA is the best painting company I have used in my career as a property manager.
•   Great to work with, walk thrus with crews on hand is a must and AAA does a wonderful job
•   With AAA as the approved vendor on a project, I can have the confidence that the Association's expectations will be met or exceeded.
•   I was extremely impressed with the mold remediation services for my property in Carol Stream. The team was extremely expedient and efficient in completing the task at hand. Extremely Professional and highly recommended.
•   This was my first experience using AAA and even with such short request to get the painting done before inclement weather sets in they were able to handle the job with exceptional care and complete before the cold weather set in.  We have already signed a new contract with them for Spring 2011 work.

• • Past work done with the company. I have always had a great experience and response from the AAA team
  • Better quality work, better pricing, better service.
  • love working with your crew, price is always great
  • Prior multi year contract for one community and satisfaction with that work to refer to other communities.
  • The level of professionalism that AAA has,the quality of the work that is done, the reliability that I have always found with the company etc. etc. etc.
  • Value and Responsiveness
  • Because I have confidence in the work and that I don't have to babysit the contractors.
  • Best prices and the work is a great quality!
  • The price was right for my community association and AAA does excellent work. My Association was very pleased .
  • They had been doing our property for quite sometime.
  • Price and follow-up and response time
  • Compettitve pricing & professionalism.
  • Relationship over the past several years.
  • Price and impressed the board president
  • Your reputation and the quality of your work since we have been using AAA Painting Contractors for many years.
  • Price, Saleperson, Presentation

Previous Year's Comments:

• Workability; professionalism; know the product and the customer; a pleasure to work with; entire staff always pleasant.
• Pricing and ability to work with (financing).
• Cost/ quality, recommendations.
• Price-Scheduling- cooperation from the point of contact (Ben). Follow through with walk through and resolving.
• They've been doing this property for several years now.
• Their reputation in the industry, past work, and fair pricing.
• Good price, good communication.
• Past experience with AAA while at another employer.
• Quality of finished work.
• Detail, Service
• I am always confident that the job gets done not only timely, but perfectly.
•  Professionalism
• Price and familiarity with our operation.
• Quality and Service
• Wonderful and reliable staff.
• Quality control and excellent customer service.
• Contract already in place prior to taking over as manager.
• I like walk through process and your price is very competitive.
• Price and reputation.
• Vendor list.
• Liked what we saw in your brochure and what we heard from the sales rep.
• Ben and Ken are outstanding to work with, it's nice to know that they will contact me with any issue, and are very good at taking charge!!
• I'm not sure why you were originally selected, but you have been doing excellent work for the past 5 years at Willow Glen.
• Have worked with AAA in the past and was very pleased with their work.
• You're the only company that I get good service from and your communication is very good.
• Because I know that they will get the job done and in a timely manner.
• Previous Jobs.
• Price and positive experience in the past.
• Value
• I know the job will get done right the first time.

How Can We Make Your AAA Experience Better?

• I'm very please with AAA.
• Can't get much Better.
• Stay as good as you are.
• I find no issues at this time that need improvement. Everyone I had to deal with was awesome.
• None.
• My best experiences are when the person I speak with about the project and the person running the job are there the day the crew arrives for work. This completes the communication cycle on the job. Every one is on the same page, and we don't need to go over the job description again.
• Just keep up what you are doing.
• Make sure my clients are happy.  Which they are.
• Everything is good except the competition is cutting their prices really low.
• A+
• Always Excellent.
• Keep hammering away at the QC folks to stay on top of the day to day stuff.
• Make sure the crews have a better understanding on paint splatters on roofs, decks, etc.
• Prompter turn around of proposals requested.
• Continue to provide a quality service.
• Leave extra paint with us for touch up jobs.
• AAA contacting us when they are expecting payment. Most associations pay twice a month and there just isn't anyway to work around that issue.
• I really can't think of anything! You guys do a great job.
• Not sure- You are doing a great job now.

Note:  AAA has listened and already has plans to implement some of these suggestions to make your AAA experience better.

What Can We Do to Make Your Job Easier?

• Faster Appointments with homeowners.
• Offer a touch up service to help freshen up the existing paint job where required.
• Nothing.
• Would it be possible to schedule paint projects using Microsoft Outlook Calendar once a final schedule has been agreed upon? That would help by placing it directly onto my calendar.  
• Pay me to stay home? No just kidding again you make my job easier by doing things right and looking so professional to the homeowners.
• Stay competitive with your bids.
• Send copies of proposal for each board member.
• I am very pleased.
• Make sure production follows AAA procedures (i.e. water sources, etc.)
• posting notices on all doors. That is a big help right there.
• keep the communication going! thanks
• Just keep doing a quality job.
• Nothing, your staff was terrific!
• How about generating a daily or weekly status report for work in progress that can't be sent via email to the management company or the board of directors, depending on the property.
• Prompter turn around of proposals requested.
• AAA has met our expectations.
• Don't send us a bill (I know that is wishful thinking).
• If there are any changes to communicate with me.
• That is the thing you make my job very easy.
• Provide regular updates throughout the project.
• Make my managers happy
• Your follow up is excellent; your timeliness of providing quotes is excellent; Your completion time is as promised. Everything is great.

Note:  AAA has listened and already has plans to implement some of these suggestions to make your job easier.