2009 Survey Results

• Follow up is fantastic! --Laura M., Property Manager
• If given an opportunity, AAA will provide quality service that you can depend on.--Myron W., Facility Manager
• I've been a managing agent for almost 8 years and have used AAA on major wood & painting and will continue to see what I can do to make my other associations use AAA.--Sue S., Property Manager
• AAA always delivers on what was promised.--Joe D., Plant Manager
• I have used AAA with two different employers and have found them to be professional and concerned about doing the job right.  Their work force is friendly and complete with all they have done for me over the years.--Greg Z., Maintenance Manager
• I can always count on AAA for professional service and a quality job.  Homeowners go by pricing and workmanship and usually choose AAA.--Jill M., Property Manager
• AAA's team provided a fresh, clean look to our 75,000 sq. ft. renovation.  The project went smoothly, on time and within our budget.  All our concerns were handled in a professional manner.--Gerard Z., Building Manager
• AAA is the best there is.  Thanks to you for all your hard work to make my job easier.--Toni S., Property Manager
• AAA is a good company to do business with.--Steve B., Maintenance Manager
• When there is a repair to be done, AAA is the first call I make to see if it's work they do.  They always say yes and are very prompt at setting up an appointment to find out what needs to be done.  They always offer suggestions and solutions.  I would recommend AAA for any job.--Cheryl M., CPA Manager

• Workability; professionalism; know the product and the customer; a pleasure to work with; entire staff always pleasant.
• Pricing and ability to work with (financing).
• Cost/ quality, recommendations.
• Price-Scheduling- cooperation from the point of contact (Ben). Follow through with walk through and resolving.
• They've been doing this property for several years now.
• Their reputation in the industry, past work, and fair pricing.
• Good price, good communication.
• Past experience with AAA while at another employer.
• Quality of finished work.
• Detail, Service
• I am always confident that the job gets done not only timely, but perfectly.
•  Professionalism
• Price and familiarity with our operation.
• Quality and Service
• Wonderful and reliable staff.
• Quality control and excellent customer service.
• Contract already in place prior to taking over as manager.
• I like walk through process and your price is very competitive.
• Price and reputation.
• Vendor list.
• Liked what we saw in your brochure and what we heard from the sales rep.
• Ben and Ken are outstanding to work with, it's nice to know that they will contact me with any issue, and are very good at taking charge!!
• I'm not sure why you were originally selected, but you have been doing excellent work for the past 5 years at Willow Glen.
• Have worked with AAA in the past and was very pleased with their work.
• You're the only company that I get good service from and your communication is very good.
• Because I know that they will get the job done and in a timely manner.
• Previous Jobs.
• Price and positive experience in the past.
• Value
• I know the job will get done right the first time.

How Can We Make Your AAA Experience Better?

• I'm very please with AAA.
• Can't get much Better.
• Quicker turn around of work orders.
• I find no issues at this time that need improvement. Everyone I had to deal with was awesome.
• None.
• My best experiences are when the person I speak with about the project and the person running the job are there the day the crew arrives for work. This completes the communication cycle on the job. Every one is on the same page, and we don't need to go over the job description again.
• During paint projects when the carpeting has already been completed (Normally it isn't, but it happened to be installed already at this Arl Hts job), please take care of not tracking paint on new carpeting. I had to go there after hours with a carpet cleaning vendor to clean paint out of new carpeting. (Foot prints leading from a newly painted office to another office).
• Just keep up what you are doing.
• Everything is good except the competition is cutting their prices really low.
• A+
• Always Excellent.
• Keep hammering away at the QC folks to stay on top of the day to day stuff.
• Make sure the crews have a better understanding on paint splatters on roofs, decks, etc.
• Prompter turn around of proposals requested.
• Continue to provide a quality service.
• Leave extra paint with us for touch up jobs.
• AAA contacting us when they are expecting payment. Most associations pay twice a month and there just isn't anyway to work around that issue.
• I really can't think of anything! You guys do a great job.
• Not sure- You are doing a great job now.

Note:  AAA has listened and already has plans to implement some of these suggestions to make your AAA experience better.

What Can We Do to Make Your Job Easier?

• Faster Appointments with homeowners.
• Offer a touch up service to help freshen up the existing paint job where required.
• Nothing.
• Would it be possible to schedule paint projects using Microsoft Outlook Calendar once a final schedule has been agreed upon? That would help by placing it directly onto my calendar.  
• Pay me to stay home? No just kidding again you make my job easier by doing things right and looking so professional to the homeowners.
• Stay competitive with your bids.
• Send copies of proposal for each board member.
• I am very pleased.
• How about generating a daily or weekly status report for work in progress that can't be sent via email to the management company or the board of directors, depending on the property.
• Prompter turn around of proposals requested.
• AAA has met our expectations.
• Don't send us a bill (I know that is wishful thinking).
• If there are any changes to communicate with me.
• That is the thing you make my job very easy.
• Provide regular updates throughout the project.
• Your follow up is excellent; your timeliness of providing quotes is excellent; Your completion time is as promised. Everything is great.

Note:  AAA has listened and already has plans to implement some of these suggestions to make your job easier.